AI Chatbots for the Retail Industry for Dummies
H1a: Users are more likely to comply with a chatbot’s request for support feed-back when it reveals a lot more verbal anthropomorphic design cues.The expression compliance refers to “a specific kind of response — acquiescence—to a selected kind of communication — a ask for” (Cialdini and Goldstein 2004, p. 592). The ask for may be both